Privacy Policy
February 4, 2026
THE ELEVEN CABINS IDYLLWILD LLC, doing business as The Pinetree Hotel (“we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or submit information through our forms.
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
THE ELEVEN CABINS IDYLLWILD LLC, doing business as The Pinetree Hotel does not share customer opt-in information, including phone numbers and SMS consent records, with any affiliates or third parties for marketing or promotional purposes. All text messaging opt-in data is kept strictly confidential and used only to provide our direct services.
1. Information We Collect
Personal Information
- Name
- Email address
- Phone number
- Physical address
- Payment information when requesting pricing or services
- SMS and email opt-in records with timestamps
Non-Personal Information
- IP address
- Browser type
- Device information
- Website usage analytics
- Cookies and similar technologies
Customer Communications
- Inquiry records
- Reservation and booking details
- Service history and feedback
2. How We Use Your Information
We use your information to provide services, respond to inquiries, manage reservations, process transactions, send service-related communications, improve our website, maintain security, and record consent preferences.
3. SMS Messaging & Compliance
By opting into SMS messaging, you agree to receive text messages from THE ELEVEN CABINS IDYLLWILD LLC, doing business as The Pinetree Hotel related to your inquiry, pricing requests, reservations, confirmations, reminders, and service updates. Messages are sent only after explicit consent is provided through an unchecked checkbox on our forms.
Opt-Out
Reply STOP at any time to unsubscribe. A confirmation message will be sent and no further messages will be delivered unless you re-opt in.
Help Reply HELP for assistance or contact [email protected]. Message frequency varies, typically up to daily. Message and data rates may apply. Carriers are not responsible for delayed or undelivered messages.
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are excluded from all information sharing, except as required to deliver SMS messages through authorized providers.
4. Information Sharing & Disclosure
We do not sell or rent personal information. Information may be shared only with service providers that assist with payment processing, reservation management, or SMS delivery, or when required by law.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we take appropriate steps to reduce risk.
6. Cookies & Tracking Technologies
Cookies help us analyze traffic, remember preferences, and improve functionality. You may disable cookies in your browser settings.
7. Your Rights & Choices
You may request access to your data, update or delete personal information, opt out of emails, or opt out of SMS by replying STOP.
8. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to THE ELEVEN CABINS IDYLLWILD LLC, doing business as The Pinetree Hotel.
9. Changes to This Privacy Policy
Updates will be posted on this page with a revised effective date.
10. Contact Us
THE ELEVEN CABINS IDYLLWILD LLC, doing business as The Pinetree Hotel
25210 Fern Valley Rd, Idyllwild-Pine Cove, California 92549
Email: [email protected]
Website: https://pricing.thepinetreehotel.com